How do I place an order?
Clash School is an esports coaching platform. Browse through our community of coaches and view their profiles and achievements to help choose the perfect coach for you! Our Recruitment Team scouts high and low to find the best coaches for you. The coaches then go through our application process, interviews and training. Only after they comply to all our requirements, will they be listed as a coach on the site. And so we ensure that you get the highest quality lessons from only the best coaches.
Once you find the coach you want to book, buy a session and schedule your lesson! Your coach will confirm your lesson within 24 hours of payment received and reach out to you via the email information you provide, inviting you to our Discord server.
When it is time for your lesson, you and your coach will do your lesson on Discord unless otherwise agreed upon by both of you.
What does it cost?
Clash School is a paid service (not free!) because we believe our coaches should be paid for their knowledge, skills, and time!
Coaches set their own hourly rate, which can be seen on their profile pages. You can set some price filters when browsing our community of coaches.
What games do Clash School support?
Right now we offer coaching for the following games/esports titles: Clash of Clans, Clash Royale, Brawl Stars, and PUBG. We also give lessons in branding for YouTube and Twitch.
We’re always adding new titles so create an account to stay notified of when we add support for new games.
How do I sign up / make an account?
Signing up is super easy! To create a student account simply sign up through this link: https://www.clashschool.com/my-account/
How do I book a lesson?
Once you have purchased a session with your Coach, you can click on the “My Orders” tab on your account while signed in. Here you will see previous orders as well as what the status of any current orders are. Once we receive payment for an order, we will send copy of your order to your Coach. Your coach will then contact you within 24 hours to schedule a time suitable for both of you.
What payment methods do Clash School accept?
To start with, we currently only accept PayPal and Credit card via PayPal (account not required). However, we may add other options in the future.
What timezone is shown on the site / what is my coach’s availability?
Our site’s timezone is GMT-5.
We have coaches from all over the world. So, on each coach profile, you can view their general availability, time zone and location. Therefore, you should compare their available times to yours by using Time.is, an user friendly time zone comparison tool.
How do I contact a coach?
Once you purchase a session with a coach you will receive an email confirming your order. Reply to this email to contact your coach and either coordinate a lesson time directly, or give him more information to prepare for the lesson.
How do I use a coupon code?
If you have a coupon code, you can use it when checking out while buying lessons with a coach!
When you get to the checkout page, you will see at the top of the page there is a selection that reads “Have a coupon? Click here to enter your code” That is where you can enter your coupon code!
How do I reschedule or cancel a lesson?
Once you’ve agreed upon a lesson time with your coach, you can reschedule (change the date or time of a lesson) with your coach directly. In fact, this should be done in the Discord channel that has been provided for your lesson.
If you have to cancel your lesson, it has to be done 24 hours before the scheduled date and time for a full refund. Canceling a lesson after that will receive a 50% refund.
Furthermore, if you miss your scheduled lesson without rescheduling you will not be refunded. So, if life happens, reschedule with your coach well in advance to avoid disappointment.
How do I claim a refund?
If for any reason your require a refund of your lesson, you have to send an email to your coach as well as firstname.lastname@example.org. Be sure to list detailed reasons for your request. All requests for refund will be assessed individually on merit.
How do I apply to be a Coach?
At the moment we have a Recruiting Team scouting for coaches that is at the top of their game. For this reason, we are not accepting individual applications yet.
How do I contact customer service / support?
Will my personal information be safe?
At Clash School we take our clients’ privacy very seriously. We will only share the clients email, name, and discord information with the coach. We will never share your information with any third parties or send you unsolicited emails.
I have placed my order, when will I hear from the coach?
The coach must contact you within 24 hours of placing your order. If you hear nothing from your coach please contact us, so we can assist you.
Where can I download the Discord App?
Clash School uses the Discord App for communication and training sessions. You can get the app here.
I have Discord installed but don't know how to use the video calling function.
We have you covered!
We included an easy guide with images on How to use Discord for One-on-One Coaching Sessions for both desktop and mobile users.